Terms of service
Terms of Service
Last Updated: August 2026
Welcome to Vionelle Style. This website is operated by FF COMMERCE LTD (trading as "Vionelle Style"). Throughout the site, the terms “we”, “us”, and “our” refer to Vionelle Style.
By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service, including our Privacy Policy and Return Policy. Please read these terms carefully before accessing or using our website.
1. Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction or country of residence.
You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to UK copyright laws). You must not transmit any worms, viruses, or any code of a destructive nature.
2. Consumer Rights (UK)
In accordance with the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations, all products supplied must be as described, fit for purpose, and of satisfactory quality. UK residents benefit from mandatory local consumer-law protections, including the statutory right to cancel and return an order within 14 days of receipt.
3. Billing, Currency & Logistics
- Currency: All prices displayed and payments processed are in British Pounds (GBP £).
- Pricing: Product prices are subject to change without notice and include standard shipping unless explicitly stated otherwise.
- Logistics: We ship exclusively to addresses within the United Kingdom.
4. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom and the Netherlands. As a consumer resident in the UK, you also benefit from any mandatory provisions of UK consumer protection law.
5. Prohibited Uses
You are prohibited from using the site or its content:
- For any unlawful purpose;
- To solicit others to perform or participate in any unlawful acts;
- To violate any international, federal, or UK regulations, rules, or laws;
- To infringe upon or violate our intellectual property rights or the rights of others;
- To upload or transmit viruses, malware, or any malicious code.
Important Notice Regarding Product Returns
Our registered head office in Covent Garden, London is an administrative location only and CANNOT accept returns.
All product returns must be pre-approved by contacting customer care at info@vionellestyle.com. Once authorized, return instructions will be provided for our designated UK return forwarding facility in Bristol. Unauthorized returns sent to our head office will be rejected.
Corporate Details & Contacts
Brand Name: Vionelle Style
Operating Entity: FF COMMERCE LTD
Legal Form: Private Limited Company (Ltd), United Kingdom
Companies House Number: 17398899
Customer Care Email: info@vionellestyle.com (Mon–Fri, 9:00 AM – 5:00 PM GMT)
Registered Administrative HQ
FF COMMERCE LTD
71–75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
(Administrative office — Not a return address)
UK Return Forwarding Hub
Vionelle Style UK Returns
122 Pen Park Road
Bristol, AVON BS10 6BP
United Kingdom
(Authorised returns only — Pre-approval required)
© 2026 Vionelle Style | Operated by FF COMMERCE LTD | All Rights Reserved