Refund policy
At Vionelle Style, we want you to be fully satisfied with your purchase. We offer a clear 30-day return policy in strict accordance with the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations.
Policy Summary
|
Category |
Allowed? |
Shipping cost |
Condition |
|
Change of Mind |
Yes (30 days) |
Customer pays |
Unused, original packaging |
|
Defective / Damaged |
Yes |
Vionelle Style pays |
Refund or replacement |
|
Restocking Fee |
None |
£0.00 |
— |
Statutory Rights
Under UK law, you are entitled to a refund, repair, or replacement if a product is faulty, not fit for purpose, or does not match the description. These rights exist in addition to our voluntary policy.
Return Process
1. Request approval: email us at info@vionellestyle.com with your order number.
2. Receive instructions: once approved, we will provide the correct UK return address and a return form.
3. Ship the item: pack the item securely. We recommend trackable shipping, as we cannot refund items lost in transit.
Refund Timeline
Once inspected, refunds are issued to your original payment method within 7 business days. Please allow an additional 3–10 days for your bank to process the transaction.
Addresses
Administrative Office: 122 Pen Park Road, Bristol, AVON BS10 6BP, United Kingdom
UK Warehouse (authorised returns only): 16 New St, London EC2M 4TR, United Kingdom
At Vionelle Style, we want you to be fully satisfied with your purchase. We offer a clear 30-day return policy in strict accordance with the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations.
Policy Summary
|
Category |
Allowed? |
Shipping cost |
Condition |
|
Change of Mind |
Yes (30 days) |
Customer pays |
Unused, original packaging |
|
Defective / Damaged |
Yes |
Vionelle Style pays |
Refund or replacement |
|
Restocking Fee |
None |
£0.00 |
— |
Statutory Rights
Under UK law, you are entitled to a refund, repair, or replacement if a product is faulty, not fit for purpose, or does not match the description. These rights exist in addition to our voluntary policy.
Return Process
1. Request approval: email us at info@vionellestyle.com with your order number.
2. Receive instructions: once approved, we will provide the correct UK return address and a return form.
3. Ship the item: pack the item securely. We recommend trackable shipping, as we cannot refund items lost in transit.
Refund Timeline
Once inspected, refunds are issued to your original payment method within 7 business days. Please allow an additional 3–10 days for your bank to process the transaction.
Addresses
Administrative Office: 122 Pen Park Road, Bristol, AVON BS10 6BP, United Kingdom
UK Warehouse (authorised returns only): 16 New St, London EC2M 4TR, United Kingdom