Shipping policy
Shipping Policy
Last Updated: August 2026
At Vionelle Style (operated by FF COMMERCE LTD), we are committed to providing a reliable, transparent, and seamless shipping experience across the United Kingdom. We pride ourselves on complete simplicity: no hidden fees and free standard delivery on every order.
FREE STANDARD SHIPPING ON ALL UK ORDERS — NO MINIMUM SPEND REQUIRED (£0.00)
1. Delivery Timeframes & Breakdown
| Stage / Phase | Details & Timeframe |
|---|---|
| Shipping Cost | Free (£0.00) on all UK orders |
| Order Cut-off Time | 8:00 PM (GMT) |
| Order Handling Time | 1–3 business days (Monday–Friday) |
| Transit Time | 4–7 business days (Monday–Friday) |
| Total Estimated Delivery Window | 5–10 business days |
2. Trusted Carrier Services & Tracking
We partner with the UK's most reliable courier networks to ensure your parcel arrives safely. Depending on package size and recipient location, deliveries are fulfilled by Royal Mail (Tracked), Evri, or DPD.
Order Tracking: Once your parcel is dispatched, you will receive an automated shipping confirmation email containing your tracking number and a link to monitor your package progress in real time.
3. Consumer Rights & Damaged Deliveries
Under the UK Consumer Rights Act 2015, you are entitled to a replacement or full refund if your order is significantly delayed, lost in transit, or arrives damaged.
Reporting Damages: If your order arrives damaged or defective, please contact us within 24 hours of receipt at info@vionellestyle.com with your order number and clear photos of the damaged item and packaging so we can arrange an immediate replacement or refund.
Important Notice Regarding Product Returns
Our registered head office in Covent Garden, London is an administrative location only and CANNOT receive physical product returns.
All product returns must be pre-authorized by contacting customer care at info@vionellestyle.com. Once authorized, return instructions will be provided for our designated UK return forwarding hub in Bristol.
Corporate Profile & Contacts
Brand Name: Vionelle Style
Operating Entity: FF COMMERCE LTD
Legal Form: Private Limited Company (Ltd), United Kingdom
Companies House Number: 17398899
Customer Care Email: info@vionellestyle.com (Mon–Fri, 9:00 AM – 5:00 PM GMT)
Registered Administrative HQ
FF COMMERCE LTD
71–75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
(Administrative office — Not a return address)
UK Return Forwarding Hub
Vionelle Style UK Returns
122 Pen Park Road
Bristol, AVON BS10 6BP
United Kingdom
(Authorised returns only — Pre-approval required)
© 2026 Vionelle Style | Operated by FF COMMERCE LTD | All Rights Reserved