Privacy policy
Last updated: 23 June 2026
At Vionelle Style (“we”, “us”, “our”), we are committed to protecting your personal information and handling it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information when you visit vionellestyle.com and make purchases.
1. Who We Are (Data Controller)
Vionelle Style is the data controller for the personal data we process. For any privacy queries, contact us at info@vionellestyle.com.
2. Information We Collect
• Name, email address, postal address, and phone number
• Payment information (processed securely by our payment providers; we do not store full card details)
• Order history and preferences
• Communications you send us
• Automatically: IP address, browser/device information, pages visited, and cookie data
3. How We Use Your Information & Lawful Bases
We process your data on these lawful bases under UK GDPR:
• Process and fulfil your orders — performance of a contract
• Communicate about orders and provide support — performance of a contract
• Send marketing communications — consent (you may withdraw at any time)
• Improve our website and prevent fraud — legitimate interests
• Meet legal and tax obligations — legal obligation
4. Sharing Your Information
We do not sell your personal data. We share it only with service providers who help us operate (payment processors, shipping carriers, email and analytics platforms) and with authorities where required by law. Where providers are outside the UK, we ensure appropriate safeguards are in place.
5. International Transfers
Your data may be transferred to and processed outside the UK (for example by our service providers or our headquarters in the Netherlands). Where this happens, we rely on adequacy decisions or appropriate safeguards such as the UK International Data Transfer Agreement / Addendum.
6. Cookies
We use cookies and similar technologies. In line with PECR, non-essential cookies are only set with your consent, which you can manage via our cookie banner or your browser settings.
7. Data Retention
We keep your personal data only as long as necessary for the purposes set out here or as required by law (for example, tax records).
8. Your Rights under UK GDPR
You have the right to access your data; rectify inaccurate data; erase your data; restrict or object to processing; data portability; and withdraw consent at any time. To exercise these rights, contact info@vionellestyle.com.
9. Data Security
We use appropriate technical and organisational measures, including encryption, to protect your data. No method of transmission over the internet is fully secure.
10. Children's Privacy
Our website is not directed at children under 13, and we do not knowingly collect their data.
11. Changes to This Policy
We may update this policy and will revise the “Last updated” date above.
12. Complaints
If you have concerns, please contact us first at info@vionellestyle.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Contact
Email: info@vionellestyle.com
Administrative HQ: 122 Pen Park Road, Bristol, AVON BS10 6BP, United Kingdom
Last updated: 23 June 2026
At Vionelle Style (“we”, “us”, “our”), we are committed to protecting your personal information and handling it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information when you visit vionellestyle.com and make purchases.
1. Who We Are (Data Controller)
Vionelle Style is the data controller for the personal data we process. For any privacy queries, contact us at info@vionellestyle.com.
2. Information We Collect
• Name, email address, postal address, and phone number
• Payment information (processed securely by our payment providers; we do not store full card details)
• Order history and preferences
• Communications you send us
• Automatically: IP address, browser/device information, pages visited, and cookie data
3. How We Use Your Information & Lawful Bases
We process your data on these lawful bases under UK GDPR:
• Process and fulfil your orders — performance of a contract
• Communicate about orders and provide support — performance of a contract
• Send marketing communications — consent (you may withdraw at any time)
• Improve our website and prevent fraud — legitimate interests
• Meet legal and tax obligations — legal obligation
4. Sharing Your Information
We do not sell your personal data. We share it only with service providers who help us operate (payment processors, shipping carriers, email and analytics platforms) and with authorities where required by law. Where providers are outside the UK, we ensure appropriate safeguards are in place.
5. International Transfers
Your data may be transferred to and processed outside the UK (for example by our service providers or our headquarters in the Netherlands). Where this happens, we rely on adequacy decisions or appropriate safeguards such as the UK International Data Transfer Agreement / Addendum.
6. Cookies
We use cookies and similar technologies. In line with PECR, non-essential cookies are only set with your consent, which you can manage via our cookie banner or your browser settings.
7. Data Retention
We keep your personal data only as long as necessary for the purposes set out here or as required by law (for example, tax records).
8. Your Rights under UK GDPR
You have the right to access your data; rectify inaccurate data; erase your data; restrict or object to processing; data portability; and withdraw consent at any time. To exercise these rights, contact info@vionellestyle.com.
9. Data Security
We use appropriate technical and organisational measures, including encryption, to protect your data. No method of transmission over the internet is fully secure.
10. Children's Privacy
Our website is not directed at children under 13, and we do not knowingly collect their data.
11. Changes to This Policy
We may update this policy and will revise the “Last updated” date above.
12. Complaints
If you have concerns, please contact us first at info@vionellestyle.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Contact
Email: info@vionellestyle.com
Administrative HQ: 122 Pen Park Road, Bristol, AVON BS10 6BP, United Kingdom