Privacy Policy

Last Updated: August 30, 2026

Vionelle Style (operated by FF COMMERCE LTD) operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the "Services"). Vionelle Style is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us. By accessing any of the Services, you acknowledge that you have read and understand this policy.

1. Personal Information We Collect or Process

Depending on how you interact with the Services, where you live, and as permitted by law, we may collect the following categories of personal information:

• Contact Details: Your name, billing address, shipping address, phone number, and email address.
• Financial Information: Payment card details, transaction confirmations, and payment processing information.
• Account Information: Username, password, security settings, and personal preferences.
• Transaction Data: Viewed items, cart contents, wishlist, purchases, returns, exchanges, and order history.
• Communications: Any details included when contacting customer support or reaching out to us.
• Device & Usage Information: IP address, network connection, browser type, cookies, and interaction logs.

2. How We Use Your Personal Information

We collect data directly from you, automatically through cookies, and via trusted third-party service providers to:

• Provide & Improve Services: Fulfill orders, process payments, facilitate shipping/returns, manage accounts, and tailor recommendations.
• Marketing & Advertising: Send promotional communications, email updates, and display relevant online ads.
• Security & Fraud Prevention: Authenticate accounts, secure payments, and prevent illegal or fraudulent activity.
• Customer Care: Respond to inquiries, process requests, and manage customer relations.
• Legal Reasons: Comply with UK law, statutory requirements, and legal requests.

3. Disclosures & Relationship with Shopify

We may share your personal information with vendors who perform services on our behalf, including payment processors, logistics partners, customer support tools, and cloud storage providers.

4. Your Rights, Choices & International Transfers

Under the UK GDPR and UK Data Protection Act 2018, you have the following rights regarding your personal data:

• Access, Correct or Delete: Request a copy of your data, correct inaccuracies, or ask for deletion.
• Object or Restrict: Object to processing or request restrictions on certain processing activities.
• Withdraw Consent: Opt out of marketing emails anytime using the "Unsubscribe" link.

International Transfers: Where data is transferred outside the UK or EEA, we rely on legally recognized transfer mechanisms, such as Standard Contractual Clauses (SCCs) or UK International Data Transfer Agreements.