Contact information
Contact Information
Last Updated: August 2026
At Vionelle Style (operated by FF COMMERCE LTD), we are dedicated to providing prompt, transparent, and helpful support to all our customers in the United Kingdom. Whether you have questions regarding an order, product sizing, shipping updates, or returns, please get in touch with our customer service team.
Customer Care
Email Support:
info@vionellestyle.com
We aim to respond to all emails within 24–48 business hours. Please include your order number for faster assistance.
Support Hours (GMT)
Monday – Friday: 9:00 AM – 5:00 PM GMT
Saturday & Sunday: Closed
Important Notice Regarding Return Addresses
Our registered office in Covent Garden, London is an administrative location only and CANNOT accept direct physical returns.
Unsolicited returns sent to our head office will be rejected. All product returns must be pre-authorized by contacting support at info@vionellestyle.com to receive return instructions and authorization for our Bristol forwarding facility.
Company Details & Addresses
Brand Name: Vionelle Style
Operating Entity: FF COMMERCE LTD
Legal Form: Private Limited Company (Ltd), United Kingdom
Companies House Number: 17398899
Registered Administrative HQ
FF COMMERCE LTD
71–75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
(Administrative office — Not a return address)
UK Return Forwarding Address
Vionelle Style UK Returns
122 Pen Park Road
Bristol, AVON BS10 6BP
United Kingdom
(Authorised returns only — Pre-approval required)
© 2026 Vionelle Style | Operated by FF COMMERCE LTD | All Rights Reserved