FAQ

 

Where do you ship to?

Vionelle Style currently focuses exclusively on serving customers in the United Kingdom. For carriers and timelines, see our Shipping Policy.

What are the shipping costs?

We provide free standard shipping on all orders within the UK. There is no minimum purchase requirement and no hidden surcharges at checkout.

How long does delivery take?

The estimated total delivery time is 5 to 10 business days. You will receive a tracking number via email as soon as your order is dispatched.

What is your return policy?

We offer a 30-day return window. Items must be unused and in their original packaging. For step-by-step instructions and return addresses, see our Refund & Return Policy.

Where is Vionelle Style based?

Vionelle Style is an international brand managed from our headquarters in the Netherlands, with a dedicated UK logistics hub serving our UK customers.

How is my data protected?

We take your privacy seriously and operate in full compliance with UK GDPR. See our Privacy Policy for details.

What should I do if my order is delayed?

If your order has not arrived within 10 business days, please contact our support team at info@vionellestyle.com. We will investigate the status immediately.

Still have questions?

Email us at info@vionellestyle.com. For our address and more options, see our Contact page. Mon–Fri, 9:00 AM – 5:00 PM (GMT).