FAQ

Frequently Asked Questions (FAQ)

Last Updated: August 2026

Welcome to the Vionelle Style (operated by FF COMMERCE LTD) Help Center. Below you will find answers to common questions regarding our UK shipping, order tracking, returns, and consumer rights. If you need further assistance, please contact our customer care team at info@vionellestyle.com.

1. Shipping & Delivery

Where do you deliver?

We ship exclusively to addresses within the United Kingdom.

How much does shipping cost?

We offer Free Standard Shipping on all UK orders with no minimum spend requirement (£0.00).

What are your order processing and delivery times?

  • Daily Order Cut-off Time: 8:00 PM (GMT)
  • Handling Time: 1–3 business days (Monday–Friday)
  • Transit Time: 4–7 business days (Monday–Friday)
  • Total Estimated Delivery Window: 5–10 business days

Which couriers do you use?

Depending on your location and package specs, shipments are fulfilled by trusted UK carriers including Royal Mail (Tracked), Evri, and DPD.

How can I track my order?

Once your order is dispatched, you will receive an automated shipping confirmation email containing a tracking link and reference number to monitor your delivery progress in real time.

2. Returns, Refunds & Consumer Rights

What is your return policy?

In accordance with the UK Consumer Rights Act 2015, we offer a clear 30-day return policy. We charge £0.00 restocking fees. Return shipping costs for change-of-mind returns are the responsibility of the customer.

How do I initiate a return?

To initiate a return, email us at info@vionellestyle.com with your order number. Once approved, we will provide you with a return form and shipping instructions for our UK Bristol return hub.

*Important Note: Our registered head office in Covent Garden, London is an administrative location only and cannot accept direct returns. Unsolicited returns sent there will be rejected.

What if my item arrives damaged or defective?

If your order arrives damaged, defective, or incorrect, please report it to us within 24 hours of receipt at info@vionellestyle.com with photos. In such cases, Vionelle Style covers all return costs and arranges an immediate replacement or full refund.

When will I receive my refund?

Once inspected at our return facility, refunds are issued within 7 business days to your original payment method. Please allow an extra 3–10 days for your bank to process the transfer.

3. Billing & Currency

What currency are prices displayed in?

All prices and transactions are processed in British Pounds (GBP £).

Vionelle Style | Operated by FF COMMERCE LTD

Email Support: info@vionellestyle.com

Support Hours (GMT): Monday–Friday: 9:00 AM – 5:00 PM | Saturday & Sunday: Closed

Registered Administrative HQ

FF COMMERCE LTD (Co. No: 17398899)
71–75 Shelton Street, Covent Garden
London, WC2H 9JQ, United Kingdom
(Administrative office — Not a return address)

UK Return Forwarding Hub

Vionelle Style UK Returns
122 Pen Park Road
Bristol, AVON BS10 6BP, United Kingdom
(Authorised returns only — Pre-approval required)

© 2026 Vionelle Style | Operated by FF COMMERCE LTD | All Rights Reserved