Billing & Payment Policy

Last Updated: August 2026

This policy outlines the billing practices for Vionelle Style (operated by FF COMMERCE LTD). By completing a purchase on our website, you agree to the terms below, specifically tailored for our customers in the United Kingdom.

1. Accepted Payment Methods & Pricing

We provide a variety of secure payment options during checkout:

• Credit & Debit Cards: Visa, Mastercard, American Express
• Digital Wallets: Apple Pay, Google Pay, Shop Pay

Transparent UK Pricing: We offer free shipping on all UK orders with no hidden surcharges (£0.00). All prices displayed on our website are inclusive of shipping costs to the United Kingdom. The price you see at checkout is the final price you pay, processed in British Pounds (GBP £).

2. Security, Encryption & Fraud Prevention

Security & Compliance: To ensure your payment safety, our online store utilizes 256-bit SSL encryption and fully complies with PCI DSS (Payment Card Industry Data Security Standard) requirements. We do not store or retain your credit card details or sensitive financial credentials on our servers.

Fraud Prevention: Vionelle Style reserves the right to cancel or place on hold any order that appears suspicious or fraudulent. For high-value transactions, our verification team may reach out to confirm billing information before order fulfillment to protect your account.

3. Consumer Guarantees & Billing Refunds

UK Consumer Guarantees: Nothing in these terms limits or excludes your statutory rights under the UK Consumer Rights Act 2015. You are entitled to a refund, repair, or replacement for products that are faulty, unfit for purpose, or not as described, including any reasonably foreseeable loss related to billing errors.

Billing Inquiries & Refunds: All approved refunds are credited back to the original payment method used during checkout. If you have any questions regarding a charge or billing discrepancy, please contact our support team at info@vionellestyle.com.

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